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Field-Service-Lightning-Consultant Exam Reference
What is the duration of the Field-Service-Lightning-Consultant Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 60
- Passing Score: 70%
NEW QUESTION 52
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Opportunity Line Items and Price Books to track the price.
- B. Use a custom object to model the Work Order pricing and price.
- C. Use Products and Price Books to track the price.
- D. Use Assets and Products to track the price.
Answer: D
NEW QUESTION 53
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Assign the appropriate Skills to Resources.
- B. Create Multiple Work Orders Line Items per service.
- C. Select the relevant Work Types for each Resource.
- D. Use Work Types with required Skills.
Answer: A,D
NEW QUESTION 54
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. In-day Optimization
- B. Group Nearby
- C. Reshuffle
- D. Resource Schedule Optimization
Answer: B,C
NEW QUESTION 55
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Use work types with required skills.
- B. Select the relevant work types for each resource.
- C. Assign the appropriate skills to resources.
- D. Create multiple work order line items per service.
Answer: A,C
NEW QUESTION 56
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
- A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- B. Leverage the Match Skills Work Rule when scheduling appointments.
- C. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: A,B
NEW QUESTION 57
Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use a custom object to model the Work Order pricing.
- B. Use the Einstein Pricing Configurator.
- C. Use Work Order and Work Order Line Items.
- D. Set up Products and Price Books.
Answer: C,D
NEW QUESTION 58
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Resource Availability
- B. Required Resource
- C. Match Field
- D. Extended Match
Answer: D
NEW QUESTION 59
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. An Entitlement Process must be applied to both Cases and Work Orders.
- B. Milestones for Work Orders can be configured in Setup.
- C. Milestones for Work Orders can be set up from the metadata API.
- D. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- E. A new Entitlement Process requires selecting a single Entitlement Process Type.
Answer: C,D,E
NEW QUESTION 60
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define same resource and start dependencies
- B. Define start after finish dependencies
- C. Define a same start dependency
- D. Define start after finish and same day dependencies
Answer: D
NEW QUESTION 61
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use a custom object to model the Work Order pricing.
- B. Use the Einstein Pricing Configurator.
- C. Use Work Order and Work Order Line Items.
- D. Set up Products and Price Books.
Answer: C,D
NEW QUESTION 62
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Create a custom payments object
- B. Add a custom filed to store the credit card number
- C. Install an AppExchange package.
- D. Attach a picture of the credit card
Answer: C
NEW QUESTION 63
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
Answer: D
NEW QUESTION 64
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Work type can be configured to include required products on the work order and work order line item
- B. Required product must be added to both work order and all work order line items
- C. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- D. Quantity and and unit of measure are required when adding a required product
Answer: A,C
NEW QUESTION 65
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Create a user territory for the technicians' primary and secondary territories.
- B. Create a process to change the owner of the service appointment to the assigned technician.
- C. Enable the sharing features in the Field Service settings in the Setup menu.
- D. Configure a sharing rule to share dispatched service appointments with the assigned resource.
Answer: A
NEW QUESTION 66
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers
- A. Investigate work order life cycle
- B. Review service appointment automation
- C. Conform the technician mobile device is online
- D. Verify the dispatcher ran the service appointment data job
Answer: B,C
NEW QUESTION 67
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce1
- B. Salesforce Mobile
- C. Field Service mobile app
- D. Salesforce Touch
Answer: A
NEW QUESTION 68
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
- A. Reduce the number of territories
- B. Reduce the work order per shift
- C. Reduce the overtime per work order
- D. Reduce the travel time per work order
Answer: C,D
NEW QUESTION 69
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Inventory
- B. Products Required
- C. Products Consumed
- D. Mobile Locations
- E. Warehouse Locations
Answer: B,C,D
NEW QUESTION 70
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Add the Work Order QuickAction on the Account.
- B. Use Work Types to achieve pre-defined templates.
- C. Use Record Types to achieve pre-defined templates.
- D. Add the Work Order Quick Action on the Case.
Answer: B,D
NEW QUESTION 71
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap. - B. Select the new policy as the scheduling policy for the scheduled optimization job.
- C. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
- D. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
Answer: A,B
NEW QUESTION 72
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Return Order and relate it to the Product.
- B. Create a Work Order and Work Order Line Item.
- C. Create a Product Request and Product Request Line Item.
- D. Create a Return Order and Return Order Line Item.
Answer: D
NEW QUESTION 73
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two skills records and assign them to service resources record
- B. Create one service resource and assign the relevant permission set license
- C. Create two service resource and assign them to the employee
- D. Create one service resource and assign the technician and dispatcher role
Answer: B
NEW QUESTION 74
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill and create Absence once expired.
- B. Add the Resource Skill and track certification using reminder.
- C. Add the Resource Skill as Time Phased.
- D. Add the Resource Skill and remove from the Service Territory once expired.
Answer: C
NEW QUESTION 75
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize lifecycle Object tracking on Assets.
- B. Utilize custom fields for change tracking on Assets.
- C. Utilize Field History Tracing on Assets.
- D. Utilize a Work Order related list on Assets.
Answer: C
NEW QUESTION 76
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Work Orders
- B. Products Required for Work Order Line Items
- C. Products Required for Service Appointments
- D. Products Required for Service Resources
Answer: A,B
NEW QUESTION 77
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