Salesforce Certified Field Service Lightning Consultant (Field-Service-Lightning-Consultant) Free Practice Test

Question 1

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

D. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

Correct Answer: C

Question 2

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

A. Add new Status to the Service Appointment.

B. Add new Status to the Work Order

C. Add the allowed Status Transitions in Field Service Settings.

D. Add the Status Transitions to the Technicians' Profile.

Correct Answer: A,D

Question 3

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A. Assign a high efficiency score.

B. Include a Match Fields work rule.

C. Link rules to Relevance Groups.

D. Check 'Keep These Appointments Scheduled'.

Correct Answer: A

Question 4

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?

A. mini page layouts

B. visual force page

C. page layouts

D. field sets

Correct Answer: C

Question 5

Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?

A. Work type and skill requirements for install, break-fix, and inspection

B. Work order custom fields to define install, break-fix, and inspection

C. Work order Business process for install, break-fix, and inspection

D. Work type line items for install, break-fix, and inspection

Correct Answer: A

Question 6

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom report in a private report folder

B. Custom list view

C. Custom gantt filter

D. Custom lightning component

Correct Answer: C

Question 7

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Create a user territory for the technicians' primary and secondary territories.

B. Create a process to change the owner of the service appointment to the assigned technician.

C. Configure a sharing rule to share dispatched service appointments with the assigned resource.

D. Enable the sharing features in the Field Service settings in the Setup menu.

Correct Answer: A

Question 8

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

A. Work Types with an Estimated Duration.

B. Work Types with Service Level Agreement.

C. Work Orders with Operating Hours.

D. Operating Hours for Customer Accounts.

Correct Answer: A

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Salesforce Certified Field Service Lightning Consultant (Field-Service-Lightning-Consultant) Free Practice Test