Latest ServiceNow CIS-HAM PDF and Dumps (2024) Free Exam Questions Answers

Pass Your CIS-Hardware Asset Management CIS-HAM Exam on Apr 14, 2024 with 180 Questions

ServiceNow CIS-HAM exam is designed to assess the skills and knowledge of individuals in managing hardware assets, including tracking, monitoring, and reporting. CIS-HAM exam focuses on the functionality and features of ServiceNow Hardware Asset Management, including best practices in asset lifecycle management, asset discovery, and inventory management. CIS-HAM exam is designed to test the ability of individuals to manage hardware assets effectively using the ServiceNow platform.

 

NEW QUESTION # 108
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

• A. Run scheduled job, HAM Check for Updates, and request an update
• B. On your instance, filter on application updates, then click Update
• C. Check the HI portal for updates and request an update
• D. On your instance, filter on application updates, then request an update from HI
• E. The HI portal team automatically updates as new versions become available

Answer: B

NEW QUESTION # 109
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

• A. Hardware assets disposed (YTD)
• B. Hardware asset disposal status
• C. Consumable models up for End of Life
• D. New hardware assets found by audits

Answer: A,B

Explanation:
The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12.
The tab includes the following reports1:
Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1.
Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1.
Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1.
Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1.
Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.

NEW QUESTION # 110
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate

• A. The stock manager must create a separate model record if the cost per item is more/less
• B. The stock manager must merge the consumable records to create a blended quantity and cost
• C. The data is automatically merged to create a blended quantity and cost
• D. The data is automatically created in a new record if the cost per item is more/less

Answer: C

NEW QUESTION # 111
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

• A. Device type
• B. Lifecycle
• C. Manufacturer
• D. Memory
• E. Asset tag
• F. Hardware model

Answer: A,D,E,F

NEW QUESTION # 112
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

• A. Daily
• B. Monthly
• C. Weekly
• D. Quarterly

Answer: C

Explanation:
The Hardware Asset Management Content Service is a feature that enables customers to opt-in to receive updated content from ServiceNow, such as hardware model normalization rules, software recognition patterns, and SaaS product categories12.
When opted-in to the Hardware Asset Management Content Service, the updated content is downloaded to the customer instance from ServiceNow weekly2. This helps customers to keep their hardware and software inventory normalized and accurate with the latest data from ServiceNow.
The other options, such as monthly, daily, or quarterly, are incorrect, as they do not match the frequency of the Hardware Asset Management Content Service updates2. References: 1: Hardware Model Normalization - Product Documentation: Vancouver - ServiceNow 2: Content Library for IT Asset Management - ServiceNow

NEW QUESTION # 113
Which catalogs support the request and procurement process? (Choose three.)

• A. Asset Catalog
• B. Vendor Catalog
• C. Procurement Catalog
• D. Service Catalog
• E. Product Catalog

Answer: C,D,E

Explanation:
Explanation
The Product Catalog contains the list of hardware products that are available for purchase from vendors or internal sources1. It helps to standardize the hardware assets and reduce costs by consolidating purchases1.
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department2. It helps to automate the fulfillment process and track the status of requests2.
The Procurement Catalog contains the list of hardware products that are currently on order or have been received from vendors3. It helps to manage the procurement process and track the delivery and receipt of assets3.
The Vendor Catalog and the Asset Catalog are not directly involved in the request and procurement process, although they provide useful information for asset management. The Vendor Catalog contains the list of vendors that supply hardware products4. The Asset Catalog contains the list of hardware assets that are owned by the organization.
References: 1: Product Catalog - ServiceNow 2: Service Catalog - ServiceNow 3: Procurement Catalog - ServiceNow 4: Vendor Catalog - ServiceNow : [Asset Catalog - ServiceNow]

NEW QUESTION # 114
Which is NOT a component of a hardware asset's lifecycle?

• A. Receive
• B. Consume
• C. Procure
• D. Dispose
• E. Request

Answer: B

NEW QUESTION # 115
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

• A. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
• B. Leverages Service Mapping to predict service impact
• C. Provides input into, aligns with, and follows corporate governance
• D. Improves application privacy and security adherence
• E. Integrates with business services via the Service Catalog from request through to disposal

Answer: A,C,E

NEW QUESTION # 116
For a model to be fully normalized, what must be added to the model record?

• A. Model number
• B. Manufacturer
• C. Owner
• D. Version

Answer: A

Explanation:
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number. Reference:
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature.
[Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.

NEW QUESTION # 117
What role is required to use the Hardware Model Normalization Overview dashboard?

• A. asset
• B. asset_manager
• C. ham_normalization
• D. ham_admin
• E. ham_user

Answer: A

NEW QUESTION # 118
What happens to the associated assets when you cancel a transfer order line on a transfer order?

• A. The asset(s) on the order line are released and they can be attached to another transfer order
• B. All assets on the transfer order are released, but their state remains Pre-allocated
• C. The asset(s) on the order line are released, but their state remains Pre-allocated
• D. All assets on the transfer order are released and they can be attached to another transfer order
• E. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment

Answer: A

Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. References:
Transfer orders - Product Documentation: Rome - ServiceNow

NEW QUESTION # 119
What is a requirement for sourcing a request from the requester's local stockroom?

• A. The requested stock must be in transit from a vendor
• B. The requested stock must be in transit from a remote stockroom
• C. The requested stock must be available via transfer order from a remote stockroom
• D. The requested stock must be available in the local stockroom

Answer: D

NEW QUESTION # 120
When does hardware normalization run by default?

• A. Every 12 hours
• B. Upon saving
• C. On an hourly basis
• D. On a daily basis

Answer: C

Explanation:
Explanation
Hardware normalization is the process of standardizing the details of your hardware models, such as manufacturer, product, model, and device type, by comparing them with the data from the Hardware Model Normalization Content Service12.
Hardware normalization runs by default on an hourly basis, as part of the Stock Rule Runner scheduled job13.
The Stock Rule Runner job also checks the stock levels of your models and assets in stockrooms and creates stock orders to replenish them if they are below the minimum quantity specified in the stock rules13.
Therefore, the correct answer is A. On an hourly basis, as this is the default frequency of the hardware normalization process.
References: 1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow

NEW QUESTION # 121
What is the global standard for product recognition used during hardware model normalization?

• A. NIGP
• B. UPC
• C. IAPSO
• D. ECCMA
• E. UNSPSC

Answer: E

NEW QUESTION # 122
What are types of assets? (Choose four.)

• A. Consumable
• B. Model
• C. Facility
• D. Stockroom
• E. Software entitlement
• F. Hardware

Answer: A,B,E,F

Explanation:
An asset is a record that represents any tangible or intangible object that is tracked by the organization12.
There are different types of assets, depending on their nature, usage, and lifecycle12.
The types of assets are12:
Model: A model is a record that defines the common attributes and specifications of a group of assets, such as manufacturer, product, category, and device type12. For example, Dell Latitude E7450 is a model of a laptop.
Software entitlement: A software entitlement is a record that defines the rights and obligations of using a software product, such as license type, quantity, expiration date, and cost13. For example, Microsoft Office 365 is a software entitlement that grants access to various

NEW QUESTION # 123
What information should be tracked in an asset record? (Choose two.)

• A. Financial information
• B. Physical resources
• C. Operational details
• D. Contractual information
• E. Logical relationships

Answer: D,E

NEW QUESTION # 124
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

• A. Spare parts
• B. Storage
• C. Lease
• D. Delivery
• E. Maintenance

Answer: A,C,E

Explanation:
According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Asset Management - ServiceNow - Now Support

NEW QUESTION # 125
What is included in the total cost of ownership? (Choose two.)

• A. Delivery cost
• B. Operational expense
• C. Depreciation expense
• D. Original cost

Answer: B,D

Explanation:
Explanation
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:
Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.
Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.
Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.
Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.
The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.
References:
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.

NEW QUESTION # 126
Which is NOT a component of a hardware asset's lifecycle?

• A. Receive
• B. Consume
• C. Procure
• D. Dispose
• E. Request

Answer: B

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documents, a hardware asset's lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose1. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process2.
However, the option C, Consume, is not a component of a hardware asset's lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications3. Therefore, the correct answer is C. Consume. References:
ServiceNow Hardware Asset Management landing page
ServiceNow Hardware Asset Management overview
ServiceNow Software Asset Management overview

NEW QUESTION # 127
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

• A. Scripts
• B. Flows
• C. Actions
• D. Procedures
• E. Processes

Answer: B

Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. Reference:
Flow Designer
Service Catalog Request Fulfillment

NEW QUESTION # 128
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

• A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
• B. Activate HAM and then re-run the scheduled FSM jobs
• C. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
• D. No configuration is required: asset tasks automatically activate behind the scenes

Answer: C

Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration

NEW QUESTION # 129
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