Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) Free Practice Test

Question 1

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

A. Asset Task Action

B. Asset and CI Action

C. Asset Action

D. Asset-CI Task Action

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Which of these automatic restocking actions are available in baseline? (Choose two.)

A. Create a new asset from any returned inventory

B. Create a transfer order to restock from a vendor

C. Create a transfer order to restock from another stockroom

D. Create a task assigned to the stock room manage to create a purchase order

E. Create a task assigned to stock room manager to contact procurement manager

Correct Answer: C,D

Question 3

What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)

A. Location audit

B. Vendor audit

C. Stockroom audit

D. Discovery audit

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

What is an attribute that will remain unchanged throughout the life of the asset?

A. Serial number

B. Operating system

C. CPU type

D. Memory

Correct Answer: D

Question 5

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

A. No, it cannot unless the lifecycle stage is EOL

B. Yes, it can be deleted or deactivated

C. No, it cannot

D. Yes, it can

Correct Answer: C

Question 6

What is the first tier of the capability blueprint?

A. Financial management

B. Operational integration

C. Trustworthy data

D. Practical management

E. Strategic conformance

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

What core sets of data are required for effective IT asset management?
Choose 4 answers

A. Projects

B. Locations

C. Relationships

D. Manufacturers

E. Models

F. Users

Correct Answer: B,D,E,F

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A. The content has not been downloaded from the Content Service

B. Something on your model form may be badly formatted

C. The content is not available from the Content Service

D. Your model form contains a good Model number, but a bad model Name

E. You have opted out of the Content Service

Correct Answer: A,B,C

Question 9

Taxes paid at the time of purchase are what type of cost?

A. Original Cost

B. Operating Expense

C. Operating Cost

D. Capital Expense

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

What minimum role is required in order to use the Hardware Asset dashboard?

A. asset

B. asset_manager

C. ham_user

D. ham_admin

E. inventory_admin

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) Free Practice Test