Get Started: CRT-251 Exam [2021] Dumps Salesforce PDF Questions

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NEW QUESTION 25
Universal Containers has a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce and has a custom object for "Policies" that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?

• A. Create a master-detail contact relationship.
• B. Create a custom contact lookup field.
• C. Create a contact lookup field and an account lookup field.
• D. Create a master-detail account relationship.

Answer: D

 

NEW QUESTION 26
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

• A. Grouped line chart
• B. Stacked bar chart
• C. Funnel chart
• D. Donut chart

Answer: C,D

 

NEW QUESTION 27
Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities.
Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.
Which approach would satisfy these requirements?

• A. Configure an approval process for the RSM and a workflow rule for the RVP.
• B. Create two approval processes, one for the RSM and one for the RVP.
• C. Configure a workflow approval task and email to notify the RSM and RVP.
• D. Create the two-step approval process for the RSM and RVP as approvers.

Answer: D

 

NEW QUESTION 28
When custom fiscal year is enabled, which two statements apply? (Choose two.)

• A. The custom fiscal year setting cannot be disabled.
• B. The custom fiscal year must be defined manually.
• C. The custom fiscal year automatically updates product schedules.
• D. The defined custom fiscal year only affects forecasts.

Answer: A,B

 

NEW QUESTION 29
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?

• A. Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
• B. Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two field for conversion. Use a trigger to update the Contact field with the Account value.
• C. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull value form the Contact object.
• D. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull value form the Account object.

Answer: D

 

NEW QUESTION 30
Which two are purposes of the AppExchange? (Choose two.)

• A. Support users can install the Salesforce Console for Service custom app.
• B. Customers can share and install apps published by Salesforce partners.
• C. Administrators can download and customize pre-built dashboards and reports.
• D. Partners can download accounts and contacts to collaborate on sales deals.

Answer: A,B

 

NEW QUESTION 31
Universal Containers' management wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)

• A. Build a forecast list view by product family group.
• B. Implement Collaborative Forecasting with product family.
• C. Build a custom forecast report showing product groups.
• D. Implement Collaborative Forecasting with quota attainment.

Answer: B,D

 

NEW QUESTION 32
The management at Universal Containers noticed the lead conversion ratio has remained the same for the hospitality industry despite an increase in lead creation.
Which reporting tool can help determine the issue?

• A. Campaign dashboard by industry
• B. Industry performance dashboard
• C. Report on lead lifetime by industry
• D. Report on leads by source

Answer: C

 

NEW QUESTION 33
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)

• A. Type of training delivered
• B. Training in local language
• C. Sales rep quota targets
• D. Maintenance release schedule
• E. Management communications

Answer: A,B,E

 

NEW QUESTION 34
Universal Containers needs to show a dashboard with forecast by product family with quotas. Which solution should a consultant recommend?

• A. Customize quotas with product report, and add necessary fields.
• B. Build a custom report type with forecasting quotas and forecasting items.
• C. Create an analytic snapshot to capture the opportunity forecast.
• D. Build a joined report with closed opportunities, forecasting items, and quotas.

Answer: C

 

NEW QUESTION 35
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? (Choose two.)

• A. Completeness of records entered into the new system
• B. Number of reports exported to Excel for analysis
• C. Number of neglected opportunities over time by role
• D. Overall effectiveness of mass email campaigns

Answer: A,C

 

NEW QUESTION 36
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?

• A. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
• B. Download and install a Salesforce universal connector for their smartphones and computers.
• C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
• D. Download and install the Salesforce for Outlook connector on their smartphones and computers.

Answer: C

 

NEW QUESTION 37
A case is created from a web form.
If no active assignment rules exist, who will be assigned ownership?

• A. Default Case Owner
• B. Automated Case User
• C. Default Workflow User
• D. System Administrator

Answer: A

 

NEW QUESTION 38
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new

working

closed

A user issue can be logged as:
new

waiting for reply

closed

What features should a System Administrator use to track both case types?

• A. Record Types and Page Layouts
• B. Process Builder and Page Layouts
• C. Automated Case Users and Workflows
• D. Support Processes and Record Types

Answer: A

Explanation:
Explanation/Reference:

 

NEW QUESTION 39
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?

• A. Create a dashboard with multiple components.
• B. Create a dashboard for all opportunities in the region.
• C. Create a dashboard to run as a specified user.
• D. Create a dashboard to run as the logged-in user.

Answer: C

 

NEW QUESTION 40
Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

• A. Create an opportunity record type and sales process for reporting on these deals.
• B. Add "upsell" as a stage and create a summary by opportunity stage.
• C. Create a custom field on opportunity to flag and report on these sales.
• D. Create a separate page layout and report to flag and report on these deals.

Answer: A

 

NEW QUESTION 41
Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)

• A. Need to prioritize search results for contacts and opportunities.
• B. Need to chat with customers in real time with Chatter.
• C. Need to view the caller ID on screen and quickly make calls with one click.
• D. Need to add notes quickly while talking to the client.

Answer: C,D

 

NEW QUESTION 42
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.

• A. Completeness of records entered into the new system
• B. Number of reports exported to Excel for analysis
• C. Number of neglected opportunities over time by role
• D. Overall effectiveness of mass email campaigns

Answer: A,C

 

NEW QUESTION 43
Which two actions can be completed with a workflow field update? (Choose two.)

• A. Select a formula field for a field update.
• B. Apply a specific value to a field.
• C. Update the value of a field on a child object.
• D. Change the record type of a record.

Answer: B,D

 

NEW QUESTION 44
What does campaign influence allow a user to do?

• A. Report on the campaigns that have contributed to an opportunity.
• B. View the entire campaign hierarchy.
• C. Adjust the percentage of influence each campaign has on an opportunity.
• D. Summarize campaign member statistics on a campaign

Answer: A

 

NEW QUESTION 45
Universal Containers' current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams' forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? (Choose two.)

• A. Create forecast Chatter groups where sales representatives can post and share their forecasts.
• B. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
• C. Enable override forecast permission in the Manager's profile.
• D. Create a forecast hierarchy and assign managers to the forecast manager role.

Answer: C,D

 

NEW QUESTION 46
Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on an opportunity.
Which solution should a consultant recommend to facilitate the collaboration of the lead sales representative and team members?

• A. Create public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
• B. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members.
• C. Enable Chatter to have the lead sales representative facilitate collaboration through sales team swarming.
• D. Configure default opportunity teams for all lead sales representatives with team selling enabled.

Answer: D

 

NEW QUESTION 47
Universal Containers uses PDF documents to help the Sales Team learn about new Products. Which feature should a Consultant recommend to store these documents?

• A. File Sync
• B. File Contact for SharePoint
• C. Salesforce Files
• D. Attachments

Answer: C

 

NEW QUESTION 48
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.

• A. Dashboard of month-over-month trend of lead conversions
• B. Report on the discount approval time for quotes
• C. Dashboard of opportunity stage duration
• D. Report on campaign return on investment (ROI)

Answer: B,C

 

NEW QUESTION 49
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Overview about SALESFORCE CRT-251 Exam

• Retake Fee : 100 USD
• Length of Examination: 105 minutes
• Passing Score: 68%
• Registration Fee: 200 USD
• Number of Questions: 60
• Format: Multiple choice, multiple answer

Salesforce CRT-251 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe The Implementation Considerations Of Multi-Currency On Reports And Dashboards Explain The Use Cases And Considerations For Integrations Common To Sales Cloud Implementations
Topic 2	Given A Set Of Requirements, Determine The Appropriate Forecasting Solution Describe The Impact Of Multi-Currency On Opportunities
Topic 3	Given A Scenario, Determine When It Is Appropriate To Include Custom Application Development Or A Third-Party Application
Topic 4	Given A Set Of Requirements, Design An End-To-End Sales Process From Lead To Opportunity To Quote To Close To Order
Topic 5	Describe The Relationships Between Opportunities To Assets, Product Line Items And Schedules, Price Books, Quotes, Contracts, Campaigns, Etc
Topic 6	Given A Scenario, Identify An Appropriate Approach When Designing The Lead Conversion Process Describe The Implementation Considerations When Designing A Sales Process
Topic 7	Explain The Factors That Influence Sales Metrics, Kpis And Business Challenges Explain Common Sales Processes And Key Considerations
Topic 8	Describe The Appropriate Uses Cases For Account And Opportunity Teams And The Effect On Sales Roles, Visibility, Access, And Reporting
Topic 9	Given A Scenario, Analyze Customer Requirements To Determine An Appropriate Solution Design Considering Capabilities, Limitations, And Design Trade-Offs
Topic 10	Explain The Best Practices For Managing Lead Data Quality Identify Use Cases And Design Considerations For Social Accounts And Contacts
Topic 11	Given A Set Of Desired Metrics, Determine The Appropriate Report, Dashboard Or Reporting Snapshot Solution
Topic 12	Explain The Use Cases And Considerations For Data Migration In Sales Cloud Given A Scenario, Analyze The Implications And Design Considerations Of Large Data And Transaction Volumes
Topic 13	Given A Scenario, Determine The Key Features That Help To Enable And Measure Sales Productivity And Adoption Identify Use Cases And Considerations For Using Email And Productivity Tools
Topic 14	Explain The Use Cases For Communities And Sites In The Sales Process Identify The Impact Of Enabling Communities
Topic 15	Given A Scenario, Determine How To Facilitate A Successful Consulting Engagement (Plan, Gather Requirements, Design, Build, Test, And Document)
Topic 16	Given A Scenario, Identify The Appropriate Mobile Solution To Improve Sales Productivity Explain The Use Cases And Best Practices For Using Content Vs. Salesforce Files In The Sales Process
Topic 17	Given A Scenario, Determine The Relationships Between Sales Stages, Forecast And Pipeline
Topic 18	Explain The Methods For Populating And Maintaining Account And Contact Data Using Data Enrichment Tools Given A Set Of Requirements, Determine How To Support Different Sales Process Scenarios
Topic 20	Explain The Capabilities, Use Cases And Design Considerations Of Salesforce Mobile Applications Pertinent To The Sales Process
Topic 21	Explain The Various Methods For Establishing Relationships Between Accounts And Contacts Explain The Impact Of Having An Account Hierarchy Explain The Use Cases And Implications For Implementing Person Accounts
Topic 22	Explain How Marketing Capabilities Support The Sales Process Given A Scenario, Recommend Appropriate Methods For Lead Scoring And Criteria For Lead Qualification
Topic 23	Explain The Capabilities And Use Cases For Enterprise Territory Management Explain The Capabilities, Use Cases And Design Considerations When Implementing Orders
Topic 24	Explain How The Ownership Of Account And Contact Records Drive Visibility Of Related Sales Information Such As Opportunities, Activities, Etc
Topic 25	Given A Scenario, Determine Appropriate Sales Deployment Considerations Given A Scenario, Measure The Success Of A Sales Cloud Implementation Project

 

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