Salesforce Certified Sales Cloud Consultant (CRT-251) Free Practice Test

Question 1

The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.
How should the consultant meet the requirement?

A. Clear the custom field values on Lead records.

B. Remove the custom field from Lead page layouts.

C. Omit the custom field from the Scoring Model.

Correct Answer: C

Question 2

The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead.
What should the consultant do to help marketing improve the process?

A. Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.

B. Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.

C. Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.

Correct Answer: A

Question 3

Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A. Single Category or Cumulative Forecast Rollup should be defined.

B. Opportunity Splits must be enabled at the same time.

C. Multiple Forecast Types must be created and activated.

Correct Answer: A

Question 4

Universal Containers is using Collaborative Forecasts and wants to show sales reps their individual numbers for opportunities they are predicted to win based on amounts for all forecast categories over the next quarter.
What should a consultant recommend to meet this requirement?

A. Add the Forecast Summary component to the page.

B. Use a formula field based on the forecast category.

C. Enable Cumulative Forecast Rollups.

Correct Answer: B

Question 5

Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?

A. Create a flow paired to each of the Opportunity stages.

B. Create validation Rules on the Opportunity Stage field.

C. Create a Path on the Opportunity object.

Correct Answer: C

Question 6

Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?

A. Territory user assignments are migrated to the new model.

B. Only one territory model can be active at any given time.

C. Access to a territory model is controlled through profiles or permission sets.

Correct Answer: C

Question 7

Cloud Kicks needs to associate some contacts with many accounts.
Which solution should a consultant recommend to meet this requirement?

A. Use the Contact Roles related list on Accounts.

B. Use the Contact to Multiple Accounts feature.

C. Add multiple custom Account lookup fields on the Contact.

Correct Answer: B

Question 8

A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established and the requirements still need to be defined.
Which project management methodology should a consultant recommend to ensure the implementation is successful?

A. Waterfall

B. Agile

C. Kanban

Correct Answer: B

Question 9

Universal Containers has implemented Salesforce for all of its sales reps. All sales reps are required to select the win or loss stage on every closed opportunity. Managers like to measure the win ratio for all of the sales reps.
How should a consultant meet the requirement?

A. Ensure that all managers have access to the standard Win report.

B. Create 3 custom formula field on Opportunity to capture the win ratio for opportunities.

C. Build a custom report on Opportunity with custom summary formulas to show win ratio.

Correct Answer: C

Question 10

A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.
What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?

A. Add Opportunity owners to the Opportunity Team and configure Contact sharing.

B. Transfer Contact ownership from themselves to the Opportunity owner.

C. Add Opportunity owners to the Account Team and configure Contact sharing.

Correct Answer: C

Question 11

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A. Create a custom report on the User object.

B. Review the login history on the user record.

C. Create a User report and filter by Login Subtype.

Correct Answer: C

Question 12

Universal Containers (UC) sales reps want to be assigned quality leads.
Which action should the consultant recommend to improve UC's process to produce higher quality leads?

A. Analyze historical data on closed leads and conversions to improve the quality of leads.

B. Create 4 custom field on the Lead object to generate a lead score to determine lead quality.

C. Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.

Correct Answer: A

Question 13

Cloud Kicks wants to measure the adoption of its Sales Cloud rollout.
Which key performance indicator (KPI) should the consultant recommend?

A. Number of Opportunities Closed Lost In the last month

B. Number of Community Contacts added In the last year

C. Number of User logins in the last month

Correct Answer: A

Question 14

The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live.
Partial and Full sandboxes are unavailable.
Where should the consultant recommend testing be conducted?

A. Create test accounts and opportunities in a new Trailhead Playground org.

B. Create a new Developer Edition org and populate it with data.

C. Create a new Developer sandbox and populate it with data.

Correct Answer: C

Welcome to TestSimulate

Salesforce Certified Sales Cloud Consultant (CRT-251) Free Practice Test