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MB-910 Questions Prepare with Learning Information

NEW QUESTION # 16
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

NEW QUESTION # 17
All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.

You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below:
Which allocation method should you use?

• A. Percentage capacity
• B. Full capacity
• C. Remaining capacity
• D. Front-load hours

Answer: D

Explanation:
You would have to create separate bookings for each of the working days.
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods

NEW QUESTION # 18
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 19
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

NEW QUESTION # 20
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.
You need to proactively monitor customer's equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Dynamics 365 mobile app
• B. Azure IoT Central
• C. Dynamics 365 Remote Assist integration
• D. Azure IoT Hub

Answer: B,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

NEW QUESTION # 21
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

• A. Respond to and resolve customer issues by using social media.
• B. Use mixed reality applications to assist technicians performing work in the field.
• C. Analyze customer sentiment from multiple sources.
• D. Use IoT devices and AI to predict when a customer's equipment will need service.

Answer: D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

NEW QUESTION # 22
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets
https://docs.microsoft.com/en-us/dynamics365/field-service/process-return

NEW QUESTION # 23
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 24
equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

• A. Connected Field Service
• B. Microsoft Customer Voice
• C. Inspections
• D. Scheduling

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

NEW QUESTION # 25
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 26
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article

NEW QUESTION # 27
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

NEW QUESTION # 28
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.
What should you create?

• A. opportunity
• B. contact
• C. case
• D. quote

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

NEW QUESTION # 29
A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/field-service/overview

NEW QUESTION # 30
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

NEW QUESTION # 31
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 32
A company plans to implement Dynamics 365 Project Operations.
Which two billing methods does Dynamics 365 Project Operations support? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Fixed Price
• B. Expense
• C. Time and Material
• D. Not-to-exceed Limit

Answer: A,C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-contract-values-project-based

NEW QUESTION # 33
A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

NEW QUESTION # 34
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads

NEW QUESTION # 35
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 36
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer
https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

NEW QUESTION # 37
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources- scheduleboard
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource- reconciliation-overview

NEW QUESTION # 38
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Dynamics 365 Commerce
• B. CSV files
• C. Dynamics 365 Customer Insights
• D. emails

Answer: B,D

Explanation:
Reference:
https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and- contacts/

NEW QUESTION # 39
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

• A. Export the quote as a PDF file.
• B. Generate a document by using a Microsoft Word template.
• C. Create an order
• D. Close the quote

Answer: A,B

Explanation:
Reference:
https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

NEW QUESTION # 40
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices
https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity- history-of-a-customer-or-opportunity

NEW QUESTION # 41
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The Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an excellent opportunity for individuals to demonstrate their skills and knowledge in the field of sales and customer service. The exam is recognized globally and is highly valued by employers. By passing the exam, candidates can improve their career prospects and increase their earning potential.

 

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