Aug-2023 OmniStudio-Consultant Study Material, Preparation Guide and PDF Download
Free OmniStudio-Consultant Certification Sample Questions with Online Practice Test
Salesforce OmniStudio is one such product offered by the company. It is a comprehensive suite of tools designed to help businesses create, manage, and deliver personalized customer experiences across all digital channels. OmniStudio allows businesses to create targeted marketing campaigns, develop responsive websites, and automate customer service interactions through chatbots.
NEW QUESTION # 39
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Custom Event and Redirect URL
- B. OmniScript and Navigate
- C. Flyout and OmniScript
- D. Event, Navigate and Card
Answer: B
NEW QUESTION # 40
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Newport Design System
- B. Custom Styles
- C. OmnlOut
- D. OmniScript
- E. FlexCards
Answer: A,B,D
NEW QUESTION # 41
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows aggregate functions
- B. Allows text concatenation using algebraic operators
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows AI integration to calculate next best offer using policy attributes
Answer: B
NEW QUESTION # 42
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Remote Action
- B. Response Action
- C. Datatable
- D. Edit Block
Answer: B,D
NEW QUESTION # 43
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Flyout
- C. Custom Style
- D. OmniStudio Action
Answer: A,D
NEW QUESTION # 44
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. 1
- C. Unlimited
- D. 2
Answer: A
NEW QUESTION # 45
In which two scenarios should a DataRaptor be used?
Choose 2 answers
- A. To send an SMS alert to the user when a process completes
- B. To merge the city and state fields into a single field
- C. To retrieve today's financial news
- D. To retrieve an account and Its related contacts
Answer: B,D
NEW QUESTION # 46
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and a single FlexCard with multiple flyouts
- B. Using card session variables and multiple FlexCards
- C. Using card session variables and a single FlexCard with multiple flyouts
- D. Using card filter and multiple FlexCards
Answer: B
NEW QUESTION # 47
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. DataRaptor
- B. Calculation Procedure
- C. OmniStudio Action
- D. Integration Procedure
Answer: A
NEW QUESTION # 48
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. New Card State
- B. Blank Card State
- C. Edit Mode State
- D. Active Card State
Answer: D
NEW QUESTION # 49
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a table or chart to display data
- B. Use a flyout action to display additional information
- C. Use a condition to hide data unless specific criteria are met
- D. Put specific fields in a collapsible block
Answer: B,D
NEW QUESTION # 50
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Validation Rule to the Contact object
- B. Add a DataRaptor to retrieve the email address
- C. Add a Conditional View to the last step
- D. Add a Set Errors element
Answer: D
NEW QUESTION # 51
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Deploy the existing OmniScript to the Community portal using OmniOut.
- B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Answer: B
NEW QUESTION # 52
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Designer
- B. The FlexCard Wizard
- C. Newport Design System used in FlexCards
- D. Lightning web components used in FlexCards
Answer: A,C
NEW QUESTION # 53
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Apex Remote
- B. Integration Procedures
- C. Apex REST
- D. DataRaptor
Answer: B
NEW QUESTION # 54
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
- A. The state with a true condition that has the highest priority
- B. The state closest to the top of the canvas
- C. The first state with a true condition closest to the top of the canvas
- D. The first state with the highest priority closest to the top of the canvas
Answer: D
NEW QUESTION # 55
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Number
- B. Radio
- C. Multi-select
- D. Currency
Answer: B,D
NEW QUESTION # 56
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Enable the Mobile-First feature in FlexCard settings
- B. Create two states, one for mobile devices and another for non-mobile devices
- C. Enable the Responsive feature on the Product Name and Model field elements
- D. Create two FlexCards, one for mobile devices and another for non-mobile devices
Answer: C
NEW QUESTION # 57
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
- A. HTTP
- B. Response
- C. DataRaptor Extract
- D. DataRaptor Post
Answer: C,D
NEW QUESTION # 58
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers
- A. To determine the list of products to display to a customer
- B. To return output that is calculated differently based on the date
- C. To retrieve text data and convert it to an integer
- D. To apply the correct factor when determining a cost
Answer: B,D
NEW QUESTION # 59
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
Answer: B,D
NEW QUESTION # 60
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It aggregates data elements that have been calculated separately.
- B. It allows developers to create what-if calculations.
- C. It generates sample input and output JSON that can be easily used to build DataRaptors.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
Answer: C
NEW QUESTION # 61
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. OmniScript
- B. FlexCards
- C. Lightning Record Page
- D. Customer IntellView
Answer: B
NEW QUESTION # 62
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