[Apr 07, 2024] 500-052 Exam Dumps, 500-052 Practice Test Questions

Free 500-052 Study Guides Exam Questions and Answer

Training and Preparation Resources

There are several resources that can help you prepare for the Cisco 500-052 exam, and some of them are:

• A great reading material to prepare you for the 500-052 exam is the book
• . It is a detailed guide about the Unified CCX that will help you to acquire an immense understanding of how to use the UCCX Application Editor and master advanced scripting techniques. It will be helpful not only on the final test but also assist you to extend boundaries on your experience in this field. So, you can get a grasp on handling advanced errors and script interruptions thanks to examples provided in every step for easy learning.
• Official training course
• Deploying Cisco Unified Contact Centre Express (second edition) by Michael HouTong Luo
• Cisco Unified Contact Center Express Install and Upgrade Guide for v11 by Cisco
• course. This program is designed to help potential exam candidates understand the ins and outs of Cisco's Unified Contact Center Express and its installation, configuration, and maintenance procedures what helps you to take the 500-052 exam on the first attempt. That’s because you will be able to gain an understanding of the product from different components and deployment options to performing capacity planning.
• Sample questions
• . It will not only help you get a better grasp on the Cisco Unified Contact Center Express but also additional insight on Cisco and tools such as Rtmt, Cet, WinGrep, and Ldap Browser. As a preparation resource, this book covers all exam objectives such as a UCCX installing, troubleshooting, and monitoring system operations. Moreover, from this book you will gain a deep understanding of areas like trace analyzing, desktop suite and finesse, scripting, and inbound and outbound call distribution. So, for everyone, it's available on the Amazon website for $49.95 in the Kindle format.If you would like to focus on an in-depth description of UCCX a highly recommended review is the
• Cisco documentations
• is a great document to read to get a thorough explanation of the Unified CCX installation and upgrading processes. Every candidate finds it useful for the 500-052 exam preparation as it provides extra detailing of both on two-node high availability deployment and a single node deployment in a cluster environment.
• Deploying Cisco Unified Contact Center Express (UCCXD) 6.0
• You can prepare for the 500-052 by practicing the

Recertification

Since the validity period is 3 years, you have to complete recertification requirements for your Deploying Cisco Unified Contact Centre Express certificate to extend it for an additional three years from the date you recertify. The certification tracking system will help you keep track of the time period to rectify as it must be done before the certification expiration date. However, in the event you are unable to certify before expiration, you will have to repeat the entire certification exam process in order to regain its status. Additionally, you can also recertify by advancing to the next level of your desired certification or continuing education credits obtaining or even a combination of both.

 

NEW QUESTION # 23
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

• A. List filtering for "Do Not Call" is unsupported.
• B. Phone1 is the only mandatory field.
• C. When records have matching phone numbers, only one record is created.
• D. Up to three custom fields can be added.
• E. Imports can be automatically executed on a weekly basis.

Answer: B,D,E

Explanation:
Explanation
The importing of contacts into a Cisco Unified Contact Center Express campaign has the following characteristics:
Phone1 is the only mandatory field. The Phone1 field contains the primary phone number of the contact. The other fields are optional and can be used to store additional information about the contact, such as first name, last name, account number, etc1, page 4-16.
Up to three custom fields can be added. The custom fields can be used to store any additional data that is not available in the predefined fields. The custom fields can be named and mapped to the corresponding columns in the CSV file1, page 4-17.
Imports can be automatically executed on a weekly basis. The import schedule can be configured to run the import process at a specified time and frequency. The import frequency can be daily, weekly, or monthly1, page 4-18.
The following statements are incorrect:
List filtering for "Do Not Call" is unsupported. The list filtering feature allows the administrator to filter out contacts that match certain criteria, such as phone numbers that are on the "Do Not Call" list, duplicate records, or invalid numbers. The list filtering can be enabled or disabled for each campaign1, page 4-19.
When records have matching phone numbers, only one record is created. The duplicate handling feature allows the administrator to specify how to handle contacts that have the same phone number as an existing contact in the database. The administrator can choose to overwrite the existing contact, skip the new contact, or create a new contact with a different ID1, page 4-20. References: Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0 (1)

NEW QUESTION # 24
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

• A. a gateway
• B. 15 agent seats
• C. 30 outbound IVR ports
• D. 30 agent seats
• E. a router

Answer: A,C

NEW QUESTION # 25
What are the peripheral variables in the Set Enterprise Call Info step related to?

• A. ECC variables
• B. call variables
• C. custom variables
• D. script parameters that are passed from the application configuration

Answer: B

Explanation:
Explanation
The peripheral variables in the Set Enterprise Call Info step are related to call variables. Call variables are predefined variables that store information about a call, such as the caller ID, the dialed number, the call duration, the call priority, and so on. Call variables are also known as Call.PeripheralVariable1 to Call.PeripheralVariable10, and they can be set or retrieved by the Set Enterprise Call Info step or the Get Enterprise Call Info step. Call variables can be displayed on the agent desktop or used for reporting purposes1, page 2-3, 2, page 2-4, 3, page 4-1. References: Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5 (1) SU1, Cisco Unified Contact Center Express Editor Step Reference Guide, Release
11.6(2), Cisco Unified Contact Center Express Features Guide, Release 12.5 (1)

NEW QUESTION # 26
You are designing a Cisco Unified Contact Center Express system with these four requirements
* 250 configured agents
* a maximum of 150 agents that are logged in at any time
* 30 agents that are able to make outbound calls
* 20 agents that are able to answer emails
How many premium seats should you purchase?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

NEW QUESTION # 27
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

• A. Skill Groups
• B. Competence levels
• C. Resource Group
• D. Contact Service Queue

Answer: D

NEW QUESTION # 28
Which option enables you to monitor previous agent seat license usage?

• A. port and agent seat utilization historical report in Cisco Unified Intelligence Center
• B. traffic analysis historical report
• C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool
• D. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: A

Explanation:
Explanation
The option that enables you to monitor previous agent seat license usage is port and agent seat utilization historical report in Cisco Unified Intelligence Center. This report provides information about the number of agent seats and IVR ports that are in use for a specified time period. You can use this report to track the peak and average utilization of agent seats and IVR ports, and compare them with the licensed capacity. You can also filter the report by node, license package, and date range.
The other options are not correct because:
traffic analysis historical report provides information about the call traffic and service level for each CSQ and application. It does not show the agent seat license usage.
port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool allows you to monitor the status and statistics of the voice gateway ports that are registered with Cisco Unified Communications Manager. It does not show the agent seat license usage.
overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool shows the overall status and performance of the Cisco Unified CCX system, such as the number of active calls, agents, sessions, triggers, and chat contacts. It does not show the previous agent seat license usage.
References: : [Cisco Unified Intelligence Center Report Customization Guide, Release 12.5(1) - Unified CCX Historical Reports [Cisco Unified Contact Center Express] - Cisco] : [Cisco Unified Contact Center Express Historical Reports User Guide, Release 12.5(1) - Chapter 4: Unified CCX Historical Reports [Cisco Unified Contact Center Express] - Cisco] : [Cisco Unified Serviceability Administration Guide, Release 12.5(1)SU3 - Real-Time Monitoring Tool [Cisco Unified Communications Manager (CallManager)] - Cisco] : [Cisco Unified Contact Center ExpressAdministration and Operations Guide, Release 12.5(1) - Monitor Unified CCX [Cisco Unified Contact Center Express] - Cisco]

NEW QUESTION # 29
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

• A. 80 ms
• B. 10 ms
• C. 50 ms
• D. 2 ms

Answer: A

Explanation:
Explanation
The maximum round-trip time (RTT) between Cisco Unified CCX servers in a WAN deployment is 80 ms. This is the network requirement for deploying Unified CCX high availability over WAN, which provides site redundancy. The RTT is the time it takes for a packet to travel from one node to another and back. If the RTT exceeds 80 ms, the Unified CCX servers may not be able to communicate properly and failover may occur. The RTT can be verified by using an extended ping command on the network device closest to the Unified CCX servers, such as the access switch. The ping command should set the Layer 3 type of service (ToS) bits to ensure that the packet is sent on the same QoS-enabled path as the WAN traffic. References := Solution Design Guide for Cisco Unified Contact Center Express, Release
12.5 (1) SU2, page 10-2. Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5 (1), page 10-2.

NEW QUESTION # 30
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

• A. The variable can be used to pass data to and from subflows.
• B. The variable can be used in conditional steps.
• C. The variable can be used to pass data to and from VoiceXML applications.
• D. The value for that variable can be supplied through the Application Management menu in Cisco Unified
  CCX Administration
• E. The value for that variable is defined by the calling application.

Answer: E

NEW QUESTION # 31
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

• A. Assign the supervisor as primary supervisor for all the relevant teams.
• B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
• C. Take no action, because a supervisor cannot monitor more than one team.
• D. Add the supervisor as a member of all the relevant teams.

Answer: A

NEW QUESTION # 32
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

• A. The Home tab hosts the gadget.
• B. The gadget to initiate or accept a call is common and is not tied to a specific tab.
• C. The Manage Customer tab hosts the gadget.
• D. The My Statistics tab hosts the gadget.

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 33
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

• A. two languages for both the CAD and the CSD
• B. two languages for the CAD and one language for the CSD
• C. one language for both the CAD and the CSD
• D. one language for the CAD and a different language for the CSD

Answer: C

NEW QUESTION # 34
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

NEW QUESTION # 35
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to- quality bid assurance process)

• A. Cisco Unified Expert Advisor Tool
• B. Cisco Unified Communications Sizing Tool
• C. Cisco Solution Expert Tool
• D. Cisco Unified CCX Sizing Tool

Answer: B

NEW QUESTION # 36
Which step can be used to trap runtime script errors and recover gracefully?

• A. Get Reporting Statistic
• B. Set
• C. On Exception Goto
• D. Call Subflow

Answer: C

NEW QUESTION # 37
Which statement is true about the default script field when adding an application?

• A. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
• B. Any problems running the configured script will cause the default script to be executed.
• C. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
• D. When a caller does not enter a choice in a Menu step, it will execute the default script.

Answer: B

Explanation:
Section: (none)
Explanation/Reference:

NEW QUESTION # 38
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

• A. Assign a contact list to a CSQ.
• B. Assign an SME to a CSQ.
• C. Assign a contact list to a skill.
• D. Assign an SME to a contact list.
• E. Assign a contact list to a workflow group.

Answer: D,E

Explanation:
Section: (none)

NEW QUESTION # 39
Which step library is included in the license for Cisco Unified CCX Standard?

• A. ICM steps
• B. document steps
• C. database steps
• D. email steps

Answer: C

Explanation:
Explanation
Cisco Unified CCX Standard license includes the database steps library, which allows the script to access and manipulate data from external databases using SQL queries. The database steps library can be used to create, update, delete, or query records from any JDBC-compliant database, such as Microsoft SQL Server, Oracle, or MySQL. The database steps library can also be used to store session data, such as caller input or agent information, in a database table for later retrieval or reporting. The database steps library is useful for creating dynamic and personalized applications that can interact with external data sources.
The other options are incorrect because they are not included in the Cisco Unified CCX Standard license. The ICM steps library is only available with the Cisco Unified CCX Premium license, and it allows the script to integrate with the Cisco Unified Intelligent Contact Management (ICM) system for routing and reporting purposes. The email steps library is also only available with the Cisco Unified CCX Premium license, and it allows the script to send and receive email messages from customers or agents. The document steps library is available with the Cisco Unified CCX Enhanced or Premium licenses, and it allows the script to read and write documents from the local file system or a remote server using FTP or HTTP protocols. The document steps library can be used to store or retrieve data in XML, CSV, or plain text formats. References := Cisco Unified Contact Center Express Editor Step Reference Guide, Release 12.5(1) SU3, Chapter 2: Unified CCX Editor Step Reference, Database Steps, page 2-15.

NEW QUESTION # 40
......

Cisco UCXD 500-052 Exam Overview

Exam 500-052 is available in two formats written or online. It contains 45-55 multiple choice questions with a total running time of 60 minutes. After its completion, you will receive a report along with the scores obtained in each section and the pass mark required for this exam. Also you will earn the Deploying Cisco Unified Contact Centre Express certification which is valid for 3 years.

 

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