Deploying Cisco Unified Contact Center Express (500-052) Free Practice Test

Question 1

Which statement is true about the default script field when adding an application?

A. Any problems running the configured script will cause the default script to be executed.

B. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

C. When a caller does not enter a choice in a Menu step, it will execute the default script.

D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Correct Answer: A

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Question 2

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool?
(Choose three.)

A. stop and start Cisco Unified CCX services

B. perform backup and restore functions

C. monitor the health of the Cisco Unified CCX system

D. view syslog messages

E. collect trace files

Correct Answer: C,D,E

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Question 3

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

A. SMTP server

B. ASR or TTS servers

C. wallboard server

D. enterprise database

Correct Answer: B

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Question 4

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A. Monitor the Cisco Unified CCX CTI port status and take corrective action.

B. Monitor the WAN link status.

C. Download log files from Cisco Unified CCX nodes.

D. Monitor the replication status of historical data store.

E. Check the number of active calls in the Cisco Unified CCX system.

F. Plot and view performance data.

Correct Answer: C,E,F

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Question 5

Which criterion can be used to control supervisor workflows?

A. number of agents logged in

B. length of time an agent is in the NotReady state

C. number of calls abandoned

D. duration of oldest call in queue

Correct Answer: D

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Question 6

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A. Assign a contact list to a workflow group.

B. Assign a contact list to a skill.

C. Assign an SME to a contact list.

D. Assign a contact list to a CSQ.

E. Assign an SME to a CSQ.

Correct Answer: A,C

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Question 7

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

A. upload script to repository

B. specify the maximum number of sessions

C. configure default session timeout

D. restart the Cisco Unified CCX Engine

E. create a trigger

Correct Answer: A,B,E

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Question 8

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

A. service update

B. engineering special

C. major release

D. minor release

Correct Answer: A,C

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Question 9

How is the default eMail address in the eMail Subsystem Configuration page used?

A. It becomes the From address in the Send eMail step if no address is specified.

B. It is used if no email contact is specified in the Create eMail step.

C. It is the From address for emails sent by agents using Agent E-mail.

D. It receives all mail sent in the Send eMail step as a bcc.

Correct Answer: A

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Cisco Deploying Cisco Unified Contact Center Express (500-052) Free Practice Test