100% Reliable Microsoft C_C4H510_04 Exam Dumps Test Pdf Exam Material
Based on Official Syllabus Topics of Actual SAP C_C4H510_04 Exam
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
C_C4H510_04 Exam Certification Details:
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Languages: | English |
| Level: | Associate |
NEW QUESTION 22
Which option do you have to mark a field as mandatory?
- A. Page layout configuration
- B. Disable personalization settings
- C. Maintenance of access restrictions in the business role
- D. Use Key user tool adaptation
Answer: D
NEW QUESTION 23
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The ticket is escalated.
- D. The warranty is expired.
Answer: D
NEW QUESTION 24
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel type B2C to B2B.
- B. Switch from channel direction outbound to inbound.
- C. Switch from channel type B2B to B2C.
- D. Switch from channel direction inbound to outbound.
Answer: B
NEW QUESTION 25
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Scope Registered Products
- B. Purchase a license for the Registered Product
- C. Maintain Installed Base
- D. Maintain Number Ranges for Customers
Answer: A,D
NEW QUESTION 26
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Assign Restriction Rules
- B. Configure Work Distribution Rules for Employees
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Usage of Delegates
Answer: A,C
NEW QUESTION 27
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Realignment run
- C. Maintenance plans
- D. Service plans
Answer: C
NEW QUESTION 28
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, time and counter-based
- B. Absolute, counter-based
- C. One time - no condition, time and counter-based
- D. One time, fixed
Answer: A
NEW QUESTION 29
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installed Base
- B. Product
- C. Installation Point
- D. Warranty
Answer: B
NEW QUESTION 30
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Service agents
- B. Employees
- C. Territories
- D. Incidents
Answer: B,C
NEW QUESTION 31
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Use the Subticket tab to add a ticket.
- C. Execute an action for grouping tickets.
- D. Maintain the ticket hierarchy.
- E. Define a multi-step approval process.
Answer: B,C,D
NEW QUESTION 32
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Employee
- B. Business role
- C. Business user
- D. Service agent
Answer: A
NEW QUESTION 33
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Service Contract Management
- B. Service Notification
- C. Sales Contact
- D. Registered Products and Installed Bases
Answer: A,D
NEW QUESTION 34
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Maintain the ticket hierarchy.
- B. Select the relevant scoping item.
- C. Execute an action for grouping tickets.
- D. Define a multi-step approval process.
- E. Use the Subticket tabstrip to add a ticket.
Answer: A,B,E
NEW QUESTION 35
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Feature action within tickets
- C. Resource scheduler
- D. Workflow rule
Answer: B,D
NEW QUESTION 36
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Mass Change Account Data
- B. Workflow With Action Account Creation
- C. Data Workbench
- D. Online Maintenance
Answer: C,D
NEW QUESTION 37
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. The installed base is in status "In Preparation" and needs to be activated.
- B. You need to update the skills in the service ticket and the installed base.
- C. You need to be maintained as the contact for the installed base.
- D. The address of the installed base does not match the account.
Answer: A
NEW QUESTION 38
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