SAP Certified Application Associate - SAP Service Cloud 2011 (C_C4H510_04) Free Practice Test

Question 1

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

A. Maintenance plan

B. Service request

C. Contracts

D. Customer

Correct Answer: C,D

Question 2

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

A. Territories

B. Accounts

C. Social media profiles

D. Products

Correct Answer: C

Question 3

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

A. Existing reports can be reused

B. Offline access is available

C. Real-time data access

D. No security issues with mashup outside of corporate network

E. No additional authorization concept is required

Correct Answer: A,C,E

Question 4

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

A. Write an e-mail to your implementation partner.

B. Report an incident in SAP Service Cloud and forward to the provider.

C. Report an incident in SAP Service Cloud and forward to the requester.

D. Write a message to SAP via social media.

Correct Answer: B

Question 5

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

A. Manual Routing

B. MRS

C. FSM

D. Activity Planner

E. Time recording

Correct Answer: B,D,E

Question 6

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A. You can create new custom reports based on join data sources.

B. With the Dashboard Designer, KPIs can be joined to a new data source.

C. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D. You can add custom fields in data sources and reports.

Correct Answer: C,D

Question 7

Which of these objects are NOT associated with SAP Jam groups?

A. Tickets

B. Sales orders

C. Products

D. Opportunities

Correct Answer: B

Question 8

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. Tickets

B. Activities

C. External pricing

D. Contracts

Correct Answer: A

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SAP Certified Application Associate - SAP Service Cloud 2011 (C_C4H510_04) Free Practice Test