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Avaya Oceana® Solution Support Sample Questions:

1. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
C) It can be set to a Routing VDN number.
D) It can be set to a RONA VDN number.

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) Caller ID
C) WorkRequestID
D) Contextld

3. Which credentials does Avaya Oceana Workspaces use for Agent login?

A) Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
B) Avaya Breeze Authorization Service and LDAP as Authentication Authority
C) Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
D) Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password

4. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe

5. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) NOT_READY
B) READY
C) BUSY
D) CONNECTED

Solutions: