Avaya Oceana® Solution Support Exam (74970X) Free Practice Test

Question 1

Which statement describes the function of the Unified Collaboration Model (UCM)?

A. It is a normalized model for all resources and Interactions that provides states for resources and interactions.

B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

C. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

D. It is an agent selection component based on attribute matching across all channels.

Correct Answer: A

Question 2

When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A. Backup UCA Store Service.

B. Backup Avaya Aura Session Manager.

C. Backup Avaya Control Manager DB.

D. Backup Omni channel Cache DB.

E. Backup Cluster# 1 Snap-in's SVAR files.

Correct Answer: A,B,E

Question 3

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A. SMGR is not authorizing Agent to login.

B. The session timed out due to a browser issue.

C. An LDAP connection issue was caused due to an incorrect LDAP parameter.

D. The Multimedia Cache database is unable to connect.

Correct Answer: A

Question 4

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC and Omnichannel DB

B. UAC, Agent Workspaces and Omnichannel

C. UAC, Email Snap-In and Omnichannel DB

D. UCM Spaces, UAC, and Agent Workspaces

Correct Answer: C

Question 5

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Unified Collaboration Model

B. ORC Rest Service

C. Work Assignment

D. Messaging Service

E. Context Store

Correct Answer: B,E

Question 6

When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A. UCID

B. Call ID

C. Context ID

D. Session ID

E. Call Ref ID

Correct Answer: A,C

Question 7

Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A. VO - Video

B. VO - 'PSTN' Voice

C. VO - Web Voice

D. VO - "VoIP" call

Correct Answer: B

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Avaya Oceana® Solution Support (74970X) Free Practice Test