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Avaya Oceana® Solution Support Sample Questions:

1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is connected but there is a problem with the web chat snap-in.
B) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCM-PU
B) UCMServices
C) UCMDataCollector
D) CallServerConnector

3. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: Initial (run every time for synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Initial (only for Initial synchronization)

4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Agent Controller (UAC)
B) Call Server Connector (CSC)
C) Unified Collaboration Model (UCM)
D) Unified Collaboration Administration (UCA)

5. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana administrators are in READY state for voice channel.
B) The Avaya Oceana agents are in READY state for the email channel.
C) The Avaya Oceana agents are in READY state for the voice channel.
D) The AES and CSC connections are established.

Solutions: