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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
B) Multiple Servers with Single VMS
C) CM Server Separation
D) Multiple Server - Multiple VMS

2. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Service
C) XML Client
D) XML Application

3. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 15 or less
B) 20 or less
C) 5 or less
D) 10 or less

4. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) It is sold through Direct and Indirect channels.
B) Call Center Elite requires CMS.
C) CC-Elite can be ordered as a standalone for a 3rd party PBX.
D) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
E) Call Center Elite includes Business Advocate.

5. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A) 320
B) 80
C) 20
D) 160

Solutions: