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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Solutions Platform (ASP)
B) Avaya Application Server (AAS)
C) Avaya Common Platform (ACP)
D) Avaya Server Platform (ASP)

2. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol TX Module (MTM)
B) Multiprotocol Transmitter Module (MTM)
C) Multiprotocol Label Switching (MPLS) SD-WAN
D) Multiprotocol Ethernet (ME)

3. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A) Expert Agent Selection
B) Customer Feedback
C) Quality Monitoring
D) Workforce Management
E) Enterprise Analytics

4. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Primary-Secondary
B) Active-Passive
C) Primary-Backup
D) Active-Active

5. A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

A) Avaya Workspaces® for Elite
B) Avaya Breeze®
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

Solutions: