[UPDATED 2021] Avaya 33820X Questions Prepare with Free Demo of PDF

NEW 2021 Certification Sample Questions 33820X Dumps & Practice Exam

NEW QUESTION 12
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

• A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
• B. Standard VMware version (non-customized) is used.
• C. Avaya provides tools to install/upgrade the VMware hypervisor.
• D. Remote upgrade of servers is supported, and site visit is not required.

Answer: A,B

 

NEW QUESTION 13
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

• A. Cloud Storage Box
• B. Subscription-based payments
• C. Cloud Contact Center with AACC
• D. Managed Private or Hybrid Networks

Answer: D

 

NEW QUESTION 14
Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

• A. Avaya Solutions Platform (ASP)
• B. Avaya Server Platform (ASP)
• C. Avaya Common Platform (ACP)
• D. Avaya Application Server (AAS)

Answer: A

 

NEW QUESTION 15
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

• A. 0
• B. 15,000
• C. 12,000
• D. 10,000

Answer: D

 

NEW QUESTION 16
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

• A. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
• B. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
• C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
• D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

Answer: A,C

 

NEW QUESTION 17
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

• A. Geo-redundancy
• B. Cluster Mode
• C. Upgradable Single Box
• D. Single Box

Answer: A,C

 

NEW QUESTION 18
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

• A. 0
• B. 15,000
• C. 12,000
• D. 10,000

Answer: B

 

NEW QUESTION 19
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

• A. Preview
• B. Performance
• C. Proficient
• D. Predictive
• E. Progressive

Answer: A,D,E

 

NEW QUESTION 20
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

• A. Custom
• B. Secure
• C. ReadyNow
• D. Enterprise

Answer: B

 

NEW QUESTION 21
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

• A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
• B. Call Center Elite includes Business Advocate.
• C. Call Center Elite requires CMS.
• D. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
• E. It is sold through Direct and Indirect channels.

Answer: B,D,E

 

NEW QUESTION 22
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?

• A. Avaya Call Management System
• B. Avaya Intelligent Customer Routing
• C. Avaya IX™ Workforce Engagement
• D. Avaya Proactive Outreach Manager

Answer: B

 

NEW QUESTION 23
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

• A. Avaya Proactive Contact
• B. Avaya Aura® Call Center Elite
• C. Avaya Intelligent Customer Routing
• D. Avaya Aura® Elite Multichannel

Answer: B

 

NEW QUESTION 24
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

• A. IX™ Orchestration
• B. Media Processing Platform
• C. Experience Portal Manager
• D. Application Servers

Answer: B

 

NEW QUESTION 25
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

• A. Enterprise Analytics
• B. Customer Feedback
• C. Quality Monitoring
• D. Workforce Management
• E. Expert Agent Selection

Answer: A,C,D

 

NEW QUESTION 26
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

• A. PSTN Network Connectivity
• B. MPLS VPN/Software Defined WAN Connectivity
• C. CC Solutions with ACCS Connectivity
• D. Analog Trunk Access Connectivity

Answer: A,B

 

NEW QUESTION 27
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

• A. Customer Feedback
• B. Quality Monitoring
• C. Speech/Voice Analytics
• D. Workforce Management
• E. Desktop and Process Analytics

Answer: B,C,D

 

NEW QUESTION 28
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

• A. Oracle Sun Blade 150
• B. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
• C. Avaya Solutions Platform Servers
• D. Oracle Fire V880/V890
• E. Amazon Web Services

Answer: B,C,E

 

NEW QUESTION 29
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

• A. Avaya Call Management System
• B. Avaya Intelligent Customer Routing
• C. Avaya Aura® Elite Multichannel
• D. Avaya IX™ Workforce Engagement

Answer: D

 

NEW QUESTION 30
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

• A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
• B. Avaya provides tools to install/upgrade the VMware hypervisor.
• C. Remote upgrade of servers is supported, and site visit is not required.
• D. Standard VMware version (non-customized) is used.

Answer: C

 

NEW QUESTION 31
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

• A. Private
• B. CPaaS
• C. Hybrid
• D. Public

Answer: D

 

NEW QUESTION 32
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

• A. Multiple Servers with Single VMS
• B. CM Server Separation
• C. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
• D. Multiple Server - Multiple VMS

Answer: B,C

 

NEW QUESTION 33
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

• A. Shared hardware and dedicated software
• B. Dedicated hardware and shared software
• C. Dedicated hardware and dedicated software
• D. Shared hardware and shared software

Answer: C

 

NEW QUESTION 34
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

• A. By using the benefit of Avaya Call Management System
• B. By using the benefit of Avaya Proactive Contact
• C. By using the benefit of Call Center Elite
• D. By using the benefit of Avaya IX'M Workforce Engagement
• E. By using the benefit of Avaya Aura® Contact Center

Answer: A,C,D

 

NEW QUESTION 35
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

• A. Avaya Oceana®
• B. Avaya Aura® Session Manager
• C. Avaya Aura® Media Server
• D. Avaya Session Border Controller

Answer: B

 

NEW QUESTION 36
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