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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Multi-channel
B) Mobility
C) Call Handling
D) Productivity
E) Savings

2. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Inbound email processing
B) Supervisor actions
C) Web communications
D) Quality management
E) Report creation

3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Desktop Trigger
B) Quality Management Edition
C) Recorder Edition
D) Standard Edition
E) Workforce Management

4. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Agent Desktop
B) Avaya IX TM Workplace
C) Avaya IX TM Meetings
D) Avaya IX TM Workspaces browser

Solutions: