APSS Avaya Solutions for Midsized Customers Online Test (46150T) Free Practice Test

Question 1

Which of the following customer concerns are related to customer experience? (Select two.)

A. Driving efficiencies

B. Bring Your Own Device (BYOD)

C. Contextual experiences

D. Customer Satisfaction

E. Simplifying management

Correct Answer: C,D

Question 2

Which of the following is the best description of the SIP Line Appearance feature?

A. Permits instant two-way conferencing on SIP video endpoints

B. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs

C. Allows placement of SIP calls on selectable trunk line extensions

D. Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks

E. Causes desk phones to present SIP call appearances the same as trunk line calls

Correct Answer: B

Question 3

Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A. Supports the distribution of on-premise and remote agents and supervisors

B. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions

C. Provides rapid deployment targets

D. Offers only simple inbound voice call routing and reporting

E. Is built for Avaya IX TM Workforce Engagement Select

Correct Answer: A,C,E

Question 4

Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A. Desktop Trigger

B. Quality Management Edition

C. Recorder Edition

D. Standard Edition

E. Workforce Management

Correct Answer: E

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Avaya APSS Avaya Solutions for Midsized Customers Online Test (46150T) Free Practice Test