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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Desktop Trigger
B) Analyze module
C) Workforce Management
D) Coach and Learn
E) Live Monitor

2. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) VMware
B) IP500 V2
C) Hyper-V
D) Cloud computing platform
E) Linux Server

3. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Avaya has a long history of placing solutions in the contact-center environment.
B) Maybe we can help. What's keeping your agents from meeting their goals?
C) In a way, aren't we all on the IT team?
D) Doing your due diligence with us will buy you sweat equity with IT.
E) I've already got everything I need from the IT team, I need to hear it from you!

4. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Inbound email processing
B) Live monitoring
C) Supervisor actions
D) Web communications
E) Report creation

Solutions: