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Apple Desktop Service Certification Sample Questions:

1. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) first installing Rosetta from the Mac OS X Installation disc.
B) selecting the application in the list displayed in the Rosetta pane of System Preferences.
C) dragging the application's icon on top of the Rosetta icon in the Dock.
D) selecting the "Open using Rosetta" checkbox in the application's Info window.

2. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Replace the fans inside the Power Mac G5.
B) Replace the Power Mac G5 logic board again.
C) Replace the processor(s).
D) Run Apple Service Diagnostic.

3. The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A) using as many parts as possible
B) repairing a product properly
C) running as many diagnostics as possible
D) repairing a product cheaply
E) repairing a product quickly

4. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Torx Driver
B) Flat Blade Screwdriver
C) None
D) Hex Nut Driver

5. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual

Solutions: