Apple Desktop Service Certification (9L0-005) Free Practice Test
Question 1
Which of the following is the format used to describe a version of Apple diagnostic software used with PowerPC Macs?
Correct Answer: A
Question 2
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?
Correct Answer: B
Question 3
In this photo, what type of port does the number 9 identify?
Correct Answer: B
Question 4
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
Correct Answer: B
Question 5
Which of the following is NOT a valid power mode in recent Macintosh computers?
Correct Answer: E
Question 6
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
Correct Answer: B
Question 7
A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?
Correct Answer: D
Question 8
A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?
Correct Answer: B
Question 9
Which of the following is the format used to describe a version of Apple diagnostic software used with Intel Macs?
Correct Answer: B