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Apple Desktop Service Certification Sample Questions:

1. A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A) eMacs cannot mount volumes in Target Disk Mode.
B) Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
C) The FireWire driver on the eMac needs to be updated.
D) There is a problem with the MacBook Pro's internal hard disk.

2. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) TCP/IP
B) Coaxial cable
C) Ethernet cable
D) Mac mini

3. In this photo, what type of port does the number 9 identify?

A) USB
B) FireWire 800
C) Mini-VGA
D) FireWire

4. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Replace the fans inside the Power Mac G5.
B) Replace the Power Mac G5 logic board again.
C) Replace the processor(s).
D) Run Apple Service Diagnostic.

5. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Reinstall the appropriate Mac OS.
B) Verify the hard disk with Disk First Aid.
C) Start up from a known-good startup disc.
D) Replace the built-in display.

Solutions: