Download Nokia : SDM_2002001040 Questions & Answers as PDF & Test Software
Updated: Jun 04, 2026
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Nokia SDM Certification - CARE Sample Questions:
1. What is Cost of Goods Sold?
A) The cost of producing Products or Services sold.
B) Entertainment Costs.
C) Contract Financing Costs.
D) Marketing Costs.
2. What are the three main phases of NSN business?
A) Sell, Deliver, Care.
B) Sell, Install, Care.
C) Buy, Sell, Install.
D) Install, Commission, Integrate.
3. What is CaPM's PRIMARY responsibility in the tendering process?
A) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
B) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
C) To support the Account Manager to negotiate the Care Contract with the Customer.
D) To help the Account Manager to prepare a Customer Care Contract.
4. The Care Plan should be updated:
A) Only after each contract change.
B) On customer request only.
C) At least once per year.
D) After each change to Care setup described.
5. Variable costs:
A) is an efficiency ratio.
B) vary with the volume of production.
C) are same as OPEX costs.
D) vary according to an index.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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