Download Nokia : SDM_2002001030 Questions & Answers as PDF & Test Software
Updated: Jun 03, 2026
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Nokia SDM Certification - PS NSOP Sample Questions:
1. What does Business Management in the Operations Model mean?
A) F&C activities related to Contract Management.
B) Contractual SLA management, Contract management, Partner management and Risk Management.
C) Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
D) Management of a (G)NOC and field maintenance organisation.
2. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?
A) Operations Director
B) Customer Operations Manager
C) Network Operations Manager
D) NOC Manager
3. What BEST describes Network & Service Performance Assurance?
A) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
D) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
4. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?
A) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
B) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
C) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
D) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
5. Which of the following options contains the basic steps of the Contract Change Management process?
A) 1. Analyze Change Request 2. Reject/Approve Change Request.
B) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
C) 1. Open Change Request 2. Reject/Approve Change Request.
D) 1. Analyze change 2. Implement change 3. Close change.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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