Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C) This functionality does not exist in Salesforce Loyalty Management.
D) Link a promotion to a campaign and associate a segment to the campaign

2. Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A) Define a company-wide initiative, including an operations team.
B) Define a strategy led by marketing and involving the analytics team.
C) Define a strategy led by marketing and involving the finance team.
D) Describe the initiative to the Chief Marketing Officer team for their approval

3. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign access by checking CRM analytics plus user
B) Assign user access to the analytics for Loyalty role.
C) Assign the user the analytics profile for analytics for Loyalty.
D) Assign user access to permission sets for analytics for Loyalty.

4. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
B) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected

5. A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Associate the site with the new Hotel Group Loyalty Program using API integration endpoints
B) Connect the website to the hotel's payment gateway
C) Create a site using the Experience Cloud site template called the Loyalty Member Portal
D) Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
E) Associate the site with the new Hotel Group Loyalty Program

Solutions: