Download Apple : 9L0-005 Questions & Answers as PDF & Test Software
Updated: Jun 01, 2026
No. of Questions: 85 Questions & Answers with Testing Engine
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Apple Desktop Service Certification Sample Questions:
1. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?
A) The eMac will need to be repaired before any data can be recovered from it.
B) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
2. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A) Static-shielding bags
B) Metal work surface
C) CRT discharge tool
D) Grounded work mat
E) Wrist strap and cord
3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
A) What is the issue?
B) Is this the first time you have had this problem?
C) Did you turn off the computer improperly?
D) What operating system are you using?
4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?
A) NetBIOS
B) TCP/IP
C) IPX
D) AppleTalk
5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A) What version of AppleWorks are you using?
B) Is your Mac connected to a network?
C) Can you open other AppleWorks files?
D) Can you open any files?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D,E | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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