Download Avaya : 74970X Questions & Answers as PDF & Test Software
Updated: May 31, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Avaya Oceana® Solution Support Sample Questions:
1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?
A) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
B) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
2. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
A) Check if you get a PING response from Avaya Control Manager Server from Web Server.
B) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
C) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D) Verify If you can launch the Omnichannel Administration Utility successfully.
3. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?
A) Avaya Oceana is not equipped with an Oceana Base license.
B) The AES CTI CSC user and password are Incorrect.
C) The AES is not equipped with a correct AES license.
D) The AES Switch Link Is down to Communication Manager.
4. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?
A) Reboot the AES server and re deploy CSC service.
B) Change the CSC user password in AES server and reboot AES.
C) Redeploy CSC Service and reboot Oceana Cluster 1.
D) Match the correct CSC user password In AES and CSC service.
5. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?
A) Work Assignment
B) CSC
C) UCM
D) Context Store
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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