Download Avaya : 33820X Questions & Answers as PDF & Test Software
Updated: May 30, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
A) Dedicated hardware and shared software
B) Shared hardware and dedicated software
C) Dedicated hardware and dedicated software
D) Shared hardware and shared software
2. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
A) Primary-Secondary
B) Active-Passive
C) Primary-Backup
D) Active-Active
3. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
A) Proof of Concept
B) Contact Center Bundles
C) Virtual Private Clouds
D) Ready Now Solutions
4. Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
A) Workspaces for Elite with POM Integration
B) Avaya Intelligent Customer Routing
C) Best Service Routing
D) Afiniti Enterprise Behavioral Pairing
5. Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
A) Proficient
B) Predictive
C) Preview
D) Progressive
E) Performance
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B,C,D |
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