Download Cisco : 300-830 Questions & Answers as PDF & Test Software
Updated: Jun 04, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
A) Webex AI Assistant
B) Expressway-E clustering
C) Webex Edge Connect
D) Unified CM IM&P
2. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)
A) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
B) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
C) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.
D) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.
E) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.
3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
A) 30 requests per second
B) 1800 requests per minute
C) 300 requests per second
D) 1000 requests per minute
E) 300 requests per minute
4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
A) Enable Outdial on a desktop profile.
B) Add the agent to the outbound team.
C) Automatic Number Identification in Flow Designer
D) default outdial Automatic Number Identification at the tenant level
E) Assign a wrap-up reason to the outdial queue.
5. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?
A) Experience Management requires UCCX integration
B) Internal transfers terminate the original contact flow context
C) Queue transfers disable post-call events globally
D) Survey templates are limited to outbound calls
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,E | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: B |
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