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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which option defines organizational culture?

A) A human resources department program for recognizing diversity
B) A unique system of shared organizational meaning
C) A system of unique physical parameters that describes the organization
D) A method of stratifying the organization's target market

2. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Physically isolate the group
B) Make the group larger
C) Establish more rigid roles for group members
D) Increase the difficulty of becoming a group member

3. What is a personal view of how one is supposed to act in a given group situation?

A) Role conflict
B) Role perception
C) Role identity
D) Role expectation

4. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Authoritarian personality
B) Interpersonal skills
C) Propensity for social loafing
D) Intellectual coherence

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Satisfying goals and smoothing
B) Compromise and superordinate goals
C) Confrontation and smoothing
D) Smoothing and confrontation

Solutions: