Last Updated: Jun 15, 2026
No. of Questions: 131 Questions & Answers with Testing Engine
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1. Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where should you look to enable this?
A) Windows Disk Management
B) HPProtectTools Security Manager
C) Regedit32:Hkey_Local_Machine
D) Security menu in BIOS
2. A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A) Replace the complete desktop.
B) Recommend a power audit of the facility.
C) Replace the system board and the power supply.
D) Upgrade the power supply to one with greater capacity.
3. A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)
A) Maintenance and Service Guide
B) Product User Guide
C) ProductQuickSpecs
D) Channel Service Network (CSN)
E) Product Troubleshooting Guide
4. What should you do first when a customer reports low battery capacity?
A) Run HP Vision Field diagnostics.
B) Run the HPBattery Health Check.
C) Replace the battery under warranty.
D) Test the battery using EFI Diagnostics.
5. After installing new software, a customer reports an operating system failure that results in random blue screens.
What is the first option you should recommend for this customer?
A) Restore the operating system from the operating system CD/DVD.
B) Use Microsoft System Restore to return to a previous known working state.
C) Replace the hard drive.
D) Repair the operating system using the operating system CD/DV
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: A |
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