Servicing HP Desktops , Workstations , and Notebooks (HP2-H08) Free Practice Test

Question 1

Which options are available as HP notebook security features? (Select two.)

A. integrated alarm

B. motion sensor

C. Trusted Platform Module (TPM)

D. data encryption

E. processor change alert

Correct Answer: C,D

Question 2

Which HP product for post-warranty support is available to HP customers?

A. Care Pack Services

B. Assistant Services

C. Help Pack Services

D. Service Pack Option

Correct Answer: A

Question 3

What is a benefit of HP DieamColor technology?

A. It allows the use of a digitizer for point-and-click display functionality.

B. It adjusts the color of the display according to the external light sources.

C. It automatically locates and hides defective pixels by changing their color.

D. It produces consistent color across digital devices and applications.

Correct Answer: D

Question 4

Bluetooth is an example of which networking technology?

A. Wireless WAN

B. Wireless MAN

C. Wireless PAN

D. Wireless LAN

Correct Answer: D

Question 5

A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?

A. The warranty covers accidental damage cases.

B. The warrantyisvoided by thiscondition.

C. The warranty is unaffected if the customer decides to purchase accidental damage protection.

D. Contamination issues void the warranty of mice and keyboards only.

Correct Answer: B

Question 6

A customer has installed a NIC. but it has no network connectivity. What is the first step in resolving this issue?

A. Reseat the network card.

B. Run the ipconfig utility.

C. Replace the network card.

D. Check the network card IRQ.

Correct Answer: D

Question 7

Where can you find the latest BIOS for an HP personal computer?

A. HP Support & Drivers website

B. HP Support Forums

C. HPPartSurfer

D. HP ITResource Center (ITRC)

Correct Answer: A

Question 8

What does AMT technology enable you to do? (Select two.)

A. create and manage virtual machines

B. manage a computer even if it is powered off

C. manage a computer even if the operating system is not running

D. use WakeOn Wireless LAN to power up a remote computer

E. manage a computer without network connectivity

Correct Answer: B,C

Question 9

Which diagnostics tool should you use to qualify a memory issue?

A. Windows Memory Test

B. HP Help and Support

C. HP Memory Manager

D. BIOS diagnostics

Correct Answer: D

Question 10

What is the function of the HP Support Assistant?

A. to test the availability of the operating system

B. to run diagnostics on a computer that will not boot

C. to access any and all diagnostics utilities available on a particular platform

D. to reinstall an operating system to the factory default state

Correct Answer: C

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HP Servicing HP Desktops , Workstations , and Notebooks (HP2-H08) Free Practice Test