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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. What should the HR manager do when he becomes aware of this practice?

A) Because the hotel front of the manager is aware and approves of the practice, HR does notneed to act.
B) The HR manager should make the hotel front of the manager aware that the practice isproblematic and needs to be addressed.
C) HR should recommend eliminating the voucher program to prevent misuse.
D) The HR manager should talk to the front desk receptionists to find out how common thepractice is.

2. A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.
The HR specialist is concerned the manager's negative comment about the acquisition will lead to other employees having negative opinions about the acquisition. Which action should the HR specialist take to address this concern?

A) Inform senior leadership that managers are sharing negative comments about the acquisition.
B) Ask the manager how many others saw the comment to understand how disruptive the comment might be.
C) Suggest that any employees who are anxious about the acquisition talk to HR about their concerns.
D) Coach the manager regarding effective communication options.

3. What would be a creative solution to help the remote employees feel more included while keeping costs low?

A) Organize periodic social meet-ups for remote employees who live near one another.
B) Invite the remote employees to attend the holiday party and summer BBQ; however, theywould be responsible for covering the cost of their own transportation and lodging.
C) Setup a dial-in/web cam for the company meetings and social events so that remoteemployees can hear and see the activity.
D) Post photos of the events on the company intranet so remote employees can see them.

4. A person is described as being single and a recent college graduate from San Francisco.
What layer is this description referring to?

A) External dimension
B) Organizational dimension
C) Personal dimension
D) Internal dimension

5. What are the three key qualities of a leader that are crucial for leading a learning organization, according to Peter Senge?

A) Planner, visionary, communicator
B) Manager, trainer, strategist
C) Mentor, change agent, motivator
D) Designer, steward, teacher

Solutions: