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HP Selling HP Supplies 2019 Sample Questions:

1. You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A) Perhaps you have the wrong printer, so let me look at an ink alternative.
B) In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
C) Perhaps I can look into getting you a lower price through some discount.
D) may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.

2. Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

A) Ethan the switcher
B Edward the shopper
B) Grace the lost customer
C) Sarah the loyal HP original supplies customer

3. What happens to the printer warranty when a non-HP cartridge is used in an HP printer?

A) The printer will print at a lower quality but at a higher speed.
B) The original HP Universal Print Driver will not support the printer anymore.
C) If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from warranty.
D) If it is determined that the printer does not work due to the non-original HP cartridges, HP will not cover the repair costs

Solutions: