SAP Certified Application Associate - SAP Field Service Management 19Q1 (C-C4HFSM-91) Free Practice Test

Question 1

Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.

A. Activity Feedback Feature

B. Workflow Steps Feature

C. Check in Feature

D. GPS tracking Feature

E. Checkout Feature

Correct Answer: C

Question 2

How Do I notify a technician that he has received a new job? Choose Two correct answers.

A. I can change a company setting which enables Device Notifications

B. I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.

C. I cannot notify my technician automatically with SAP FSM.

Correct Answer: A,B

Question 3

Which of the following elements can be used in smart forms? Choose Three correct answers.

A. Text input, Status, Series, Formula

B. Text input, Picker, Series, Attachment

C. Text input, Description, Picker, Status

D. Text input, Picker, Status, Series

E. Picker, Status, Series, Number Input

Correct Answer: B,D,E

Question 4

Which answers are correct in regards to work shifts? Choose Three correct answers.

A. Work shifts are defined at the company level and apply to all technicians Atfi CI.

B. I can define a work shift pattern for a group of people

C. Only internal employees can have work shifts

D. Work shifts are visible in the workforce management planning board

E. Each technician can have only one work me pattern

Correct Answer: B,D,E

Question 5

Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.

A. ActiveX

B. AirPlay

C. Mirroring360

D. Facetime

E. Chrome Cast

Correct Answer: C

Question 6

What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.

A. Delete Data records

B. Merge data records

C. Create data records

D. Read data records.

E. Overwrite data records

Correct Answer: B,C,E

Question 7

Which statements are wrong? Choose the correct answer.

A. Activities can belong to one service call only

B. Activities can belong to more than one service call

C. One service call in ERP is always matched to more than one assignment in the cloud

D. One service call in ERP is always matched to only one assignment in the cloud

Correct Answer: B

Question 8

What can you do with a checklist? Choose Two correct answers.

A. Transfer information to the technicians

B. Approve efforts

C. Transfer information from the technicians to ERP

Correct Answer: A,C

Question 9

As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.

A. You apply account-level settings to all databases.

B. You apply company-level settings to all databases.

C. You apply company-lavel settings to a specific database.

D. You apply account-level settings to a specific database.

Correct Answer: A,C

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SAP Certified Application Associate - SAP Field Service Management 19Q1 (C-C4HFSM-91) Free Practice Test