Download SAP : C-C4HFSM-91 Questions & Answers as PDF & Test Software
Updated: Jun 01, 2026
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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
A) Service contract
B) Item
C) Smart form
D) Service call
E) Equipment
2. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A) From the Efforts menu by selecting the Activity object type
B) From the Equipment menu after checkout
C) From the activity menu by creating a manual entry
D) From the Home page menu by creating a manual entry
E) From the activity record after the workflow step is set to Finished
3. Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
A) Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
B) Make permissions more restrictive in the User group of the affected user
C) Use Data Sync Rules
4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
A) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
D) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
5. Which answers are correct in regards to work shifts? Choose Three correct answers.
A) Work shifts are defined at the company level and apply to all technicians Atfi CI.
B) I can define a work shift pattern for a group of people
C) Only internal employees can have work shifts
D) Work shifts are visible in the workforce management planning board
E) Each technician can have only one work me pattern
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: A,B,C | Question # 3 Answer: B,C | Question # 4 Answer: A,B,C,E | Question # 5 Answer: B,D,E |
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