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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks maintains products and price books on an external platform due to the high frequency of product pricing changes. Sales managers want to monitor pipeline by sales rep and track team revenue to goal in Sales Cloud.
What should the consultant do to meet the requirement?

A) Create reports on closed Opportunities.
B) Implement Opportunity Teams and Opportunity Splits.
C) Use Opportunities and enable Forecasts.

2. The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?

A) Confirm the custom Lead Matching Rule is activated.
B) Change the criteria for the standard Lead Matching Rule.
C) Confirm the standard Lead Matching Rule is deactivated.

3. A custom lead qualification process was implemented at Universal Containers over a year ago. The process has been underutilized by sales reps. A consultant suggested that the reason why adoption of the process by sales reps is poor is due to a lack of executive sponsorship.
Why is executive sponsor involvement so important for success?

A) Executive sponsors ensure there Is a workable solution.
B) Executive sponsors support the system after launch.
C) Executive sponsors are champions of the project.

4. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which additional key metric should the consultant recommend?

A) Opportunities created in the last 30 days
B) Events synchronized in the last 30 days
C) Cases closed in the last 30 days

5. Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts.
Which configuration allows for this setup?

A) Enable users to relate a contact to multiple accounts in Setup.
B) Set up lookup fields on the Contact object for multiple accounts.
C) Create a custom object between the Account object and Contact object.

Solutions: