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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers

A) Interview users about the intended use of the product to support the questionnaire creation.
B) Review questions to remove assumptions about issues or problem not supported by quantitative data.
C) Obtain user feedback to reinforce known assumptions and support design decisions.
D) Diversity feedback by ensuring it features as many unique perspective as possible.

2. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

A) Cross-Functional Flowchart
B) High-Level Process Map
C) Value Stream Map
D) SIPOC Map

3. The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers

A) Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
B) Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.
C) Exhaust the list of available base Lightning component in the component Library.
D) Create HTML markup and link the SLDS stylesheet via static Resource.

4. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

A) Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
B) Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
C) Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
D) Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

5. Cloud Kicks wants to drive engagement on its website.
Which Salesforce feature should boost B2C engagement?

A) Marketing Cloud Personalization
B) Marketing Cloud Account Engagement
C) Experience Cloud

Solutions: