Salesforce Certified Platform User Experience Designer (Plat-UX-101) Free Practice Test

Question 1

A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

A. Tell the customer they need to improve operations before any work can be done.

B. Log the findings and move forward with presenting possible solutions.

C. Recommend Field Level Validation to ensure users are entering the correct data.

D. Conduct a workshop with stakeholders to align on the current state and build consensus.

Correct Answer: D

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Question 2

Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

A. Commerce Cloud

B. Sales Cloud

C. Experience Cloud

Correct Answer: C

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Question 3

Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access tosales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

A. All sales reps will have Read access to all Accounts.

B. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

C. All sales reps will have Read access to Accounts for all Opportunities.

D. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

Correct Answer: D

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Question 4

Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted

A. creating requirements based on business leaders priorities

B. observing user behavior

C. Including innovative ideas to showcase technology

D. putting oneself in the situation of the end-user

Correct Answer: B,D

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Question 5

A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A. Ignore vague or general answers.

B. Analyze findings in the moment.

C. Engage in a friendly and informal way.

Correct Answer: C

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Question 6

Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

A. add the objects related list to the home page

B. personalized the navigation bar

C. Favorite the often used object

D. create a custom component on a dashboard

Correct Answer: B,C

Question 7

Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

A. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.

B. Add a Case inbox component to the page configured to show assigned and open cases.

C. Add a Case Assignment component to the team's home page configured to shown cases assigned to the logged in team member.

Correct Answer: A

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Question 8

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.
Which method should be used to improve the user experience in the simplest way while preventing errors?

A. Mark the field as Required.

B. Set field-level error message to display on the page.

C. Set a prompt to display on the page using In-App Guidance.

Correct Answer: B

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Question 9

The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?

A. Proactive

B. Responsive

C. Reactive

D. Refactored

Correct Answer: B

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Question 10

Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

A. Reframe the product objectives from multiple, diverse perspectives.

B. Encourage team well-being through collaboration.

C. Identify the best angle for positive launch press coverage.

Correct Answer: A

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Question 11

What is the relationship between inclusive design and accessible design?

A. Inclusive design is a methodology and accessible design is based on guidelines.

B. Accessible design is a methodology and inclusive design is focused on the outcome.

C. Accessible and inclusive design are both methodologies based on guidelines.

Correct Answer: A

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Question 12

An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

A. Understandable

B. Robust

C. Operable

D. Delightful

E. Abundant

Correct Answer: A,B,C

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Question 13

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?

A. Work that is mostly in the field

B. Need for viewing multiple list views at the same time

C. Ability to toggle between multiple records

Correct Answer: C

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Salesforce Certified Platform User Experience Designer (Plat-UX-101) Free Practice Test