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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) Leverage the Match Skills Work Rule when scheduling appointments.
B) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
C) Leverage the Match Skills Scheduling Policy when scheduling appointments.
D) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

2. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A) Field Service Lightning Scheduling License
B) Field Service Lightning Admin Permissions
C) Field Service Lightning Standard Permissions
D) Field Service Lightning Mobile License

3. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Assign a new user territory and add each of the assigned service resources.
B) Configure and run the User Territory Sharing Job in Field Service Settings.
C) Create a new user territory associated with the Service Territory and dispatcher.
D) Add the resources assigned to the Service Territory's Member related list.

4. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Modify the user record.
B) Update Public Group membership.
C) Modify the user's Profile.
D) Assign a Field Service Mobile License to the user.

5. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Entitlement Plan
B) Maintenance Plan
C) Product Item
D) Assets

Solutions: