Salesforce Certified Field Service Consultant (FS-Con-101) Free Practice Test

Question 1

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A. Work Orders with Products Consumed

B. Work Orders with Work Order Line Items

C. Work Orders with Service Appointments

D. Service Appointments and Service Appointment Line Items

Correct Answer: B

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Question 2

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, theTechnician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

A. The Same Resource and Same Day fields appear on the Service Appointments page layout.

B. The Complex Work Visualforce page is added to the Service Appointments page

C. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

D. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

E. A dependency has been created between the two appointments and the start times are the same.

Correct Answer: A,C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

B. Create customer-specific Price Books and add all products as Price Book Entries.

C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D. Utilize a custom Global Price Book and add all products as Price Book Entries.

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create a single Service Appointment.

B. Create a crew with two Technicians.

C. Create a work rule with two required skills.

D. Create two Service Crews.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A. Service Territories

B. Accounts

C. Service Appointments

D. Service Territory Members

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.

C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Work Orders and define a hierarchy.

B. Use Assets and define a hierarchy.

C. Use Products and Product Families.

D. Use Orders and Order Products.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A. Service Appointment inventory

B. Products Consumed on Work Orders

C. Work Order inventory

D. Products Consumed on Work Order Line Items

Correct Answer: B,D

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Question 9

Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Resource Absences

B. Accounts

C. Work Types

D. Work Orders

E. Service Resources

Correct Answer: A,D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Salesforce Certified Field Service Consultant (FS-Con-101) Free Practice Test