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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

A) Write test scripts that reflect real life and cover the requirements.
B) Streamline testing by limiting the number of testers involved.
C) Focus more on happy path testing and less on edge case testing.

2. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

A) User stones translate requirements in a way that shows a product's value to the end user.
B) User stones decrease the need for collaboration within a product team throughout the project.
C) User stories provide specific details about a product early in the development lifecycle.

3. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

A) The previous VP's requirements may differ from those of the new executive.
B) The previous VP's requirements fail to meet current formatting standards.
C) The previous VP's requirements are outside of the Salesforce framework.

4. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A) Building solution design consensus
B) Estimating the project cost
C) Validating current processes

5. A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?

A) Contact
B) Service rep
C) Sales rep

Solutions: