Salesforce Certified Business Analyst (BA-201) Free Practice Test

Question 1

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A. Include who, What, and why

B. Include the V2MOM structure

C. Include technical details

Correct Answer: A

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Question 2

Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A. Number of failed test cases divided by total number of test cases

B. Total number of test cases divided by number of passed test cases

C. number of passed test cases divided by total number of test cases

Correct Answer: C

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Question 3

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A. Organize user groups by permission set and train each team.

B. Build tooltips and discoverable content in the new console layouts.

C. Document key changes and gather feedback to update the backlog.

Correct Answer: B

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Question 4

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

A. Product functionality

B. Sales margins

C. Customer experience

Correct Answer: C

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Question 5

Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?

A. The incorrect persona was used in the story.

B. The story explained the value to the user.

C. The story included feature- specific language.

Correct Answer: C

Question 6

Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

A. Elicit requirements, create flows and process diagrams, and understand business analytics.

B. Architect a solution, configure a sandbox, and build a proof of concept.

C. Elicit requirements, build automation, and deploy a solution,

Correct Answer: A

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Question 7

The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

A. V2MOM (Vision. Values, Methods, Obstacles, Measures)

B. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)

C. RACI (Responsible, Accountable, Consulted, Informed)

Correct Answer: A

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Question 8

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Begin working on the change request as soon as the team has capacity.

B. De-prioritize some user stones and add the change request to the current sprint.

C. Add the change request to the backlog to be prioritized for the next sprint.

Correct Answer: B

Question 9

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?

A. As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B. As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

C. As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 10

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

B. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

C. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Correct Answer: A

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Salesforce Certified Business Analyst (BA-201) Free Practice Test