Download Salesforce : BA-201 Questions & Answers as PDF & Test Software
Updated: Jun 06, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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BA-201 Practice Q&A's
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Salesforce Certified Business Analyst Sample Questions:
1. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
A) Conducting individual interviews with stakeholders
B) Using live workshops to map out the sales process
C) Asking stakeholders to complete a questionnaire
2. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
A) Research the background of the client's Salesforce team.
B) Navigate the client's online purchasing process.
C) Develop preliminary technical specifications.
3. Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
A) Organize user groups by permission set and train each team.
B) Build tooltips and discoverable content in the new console layouts.
C) Document key changes and gather feedback to update the backlog.
4. Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?
A) Functional requirements, individual test case functionality, and final go live date
B) Test cases to implement, user stories, and final go live date
C) Test cases to implement, individual test case functionality, and final go live date
5. Which permission is required to create, delete, refresh or activate a Sandbox?
A) Sandbox Editor
B) Environment Manager
C) System Administrator
D) Manage Sandbox
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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