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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?

A) Build Al model with Einstein discovery and deploy to sales users.
B) fine-tune the Einstein AI model with CBM data.
C) Enable Agentforce and deploy to sales users.

2. How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

A) Data Cloud stores and manages the Indexed Knowledge articles.
B) Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
C) Data Cloud provides the real-time data streams that update the Knowledge articles.

3. A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

A) Prompt Builder
B) Einstein Sales Assistant
C) Einstein Lead follow-up

4. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) Running the agent in the user context
B) System Mode execution
C) Einstein Trust Layer only
D) Public API access

5. An Agentforce wants to use the related lists from an account in a custom prompt template. What should the Agentforce Specialist consider when configuring the prompt template?

A) The maximum number of related list merge fields
B) The text encoding (for example, UTF-8, ASCII) option
C) The choice between XML and JSON rendering formats for the list

Solutions: