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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A) Action Triggers
B) Instructions
C) Output Types

2. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

A) Activities such as tasks and events are excluded.
B) Empty data, such as fields without values or sections without limits, is filtered out.
C) Email addresses associated with the object are excluded.

3. An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the Agentforce Specialist meet this requirement?

A) Convert the JSON to an XML merge field.
B) Use "Add Prompt Instructions" flow element.
C) Use External Service Record merge fields.

4. When creating a custom retriever in Einstein Studio, which step is considered essential?

A) Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
B) Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.
C) Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.

5. Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past. What should UC consider when implementing this approach?

A) Create a data model object (DMO) based on Case object and create an index on it.
B) No action is needed, as past cases are used to answer the question.
C) Create an unstructured data model object (UDMO) based on Case object and create an index on it.

Solutions: