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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

A) Partner Community
B) Channel Account
C) Customer Community Plus
D) Customer Community

2. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A) Emergency Hotspots
B) Visits
C) Emergency Requests Overview
D) Global Emergency View

3. The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A) Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
B) Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
C) Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
D) Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

4. A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

A) Aloha
B) Help Center
C) Customer Account Portal
D) Partner Central

5. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?

A) System Administrator doesn't have "Edit" permissions to Action Plan template
B) Edit option needs to be added to Action Plan template page layout
C) Once published, an Action Plan template cannot be changed.
D) Action Plan template changes have to be requested to Salesforce support team

Solutions: