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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a group filter using the rel_date_diff() function.
B) Create a level filter using the count () function.
C) Use the date_add() function.
D) Use the date_diff() function nested in the name_format() function.

2. Which two features can you use toconnect output levels in a report? (Choose two.)

A) dashboards
B) drill-down links
C) drill-down filters
D) variables
E) grouping

3. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles cannot be printed.
B) Answer articles can be copied.
C) Multiple answers cannot be updated simultaneously.
D) Answer articles can contain variables.
E) Answer articles can be archived but not deleted.

4. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove Related Answer Widget from the Customer Portal.
B) Remove irrelevant answers from manually related answers.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Delete irrelevant answers from sibling answers.
E) Block irrelevant answers from learned links.

5. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_UPD_INC_DURATION set to 60 days.
B) EU_FA_NEW_WIN_TYPES set to 60 days.
C) ANS_NEW_INC_DURATION set to 60 days.
D) ANS_NOTIF _DURATION set to 60 days.
E) ADP_NUM_REL_ANS set to 60 days.

Solutions: